24/7 REAL PERSON SUPPORT FOR all our clients
We understand that your business is very important. We are there for you at all times.
PROFESSIONAL Voice solutions FOR YOUR BUSINESS
Launch your new PACIFIC.TEL system with no worries and no downtime to your organization. A Professional Services consultant will visit you on site and provide end-to-end project management until you successfully deploy the system. Professional Services consultants work closely with your team to formulate a personalized design and plan to ensure you have the latest communications technology while leveraging existing investments to keep costs down. Our certified experts provide hands-on deployment assistance and training to ensure business continuity.
WE OFFER SUPERB RELIABILITY PBX Hosting WITH PERSONAL TOUCH.
Your business depends on an efficient and sustainable business communications system. PACIFIC.TEL Managed Services provides extensive support to ensure your PACIFIC.TEL service is evolving with you, and your communications system is leveraging the best practices that drive business success. Engage with our designated team of cloud-domain experts for proactive network monitoring, premium technical support, delegated administrative maintenance, and more.
Control
Panel
customer portal
Access to control panel. Manage your account settings on demand. View call history and voicemail details.
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Cloud PBX
hosting
customized pbx
Multiple locations and distributed workers - one company number.
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SMS
SERVICES
business sms
Send professional text messages to clients from your business number.
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Site
Protection
security
PACIFIC.TEL’s network and application perimeter is protected with firewalls and session border controllers. Administrative access requires authenticating through a production VPN gateway, then authenticating to local infrastructure systems. Only authorized personnel are given access to the production environment. Technology layers include intrusion-detection systems, system logs, and fraud analytics. Operational processes include system and service-level monitoring, system hardening, change management, and regular vulnerability scans.
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High
Speed
state of the art
Cloud Phone and PBX system runs on high speed and 99.9% availability guaranteed hardware and data center. PACIFIC.TEL provides you with reliable, high-quality voice service. Your local network, your Internet connection, and your router devices all contribute to overall call quality. To help you manage your call quality, PACIFIC.TEL offers tools to check your Internet connection speed, and instructions to configure the Quality of Service (QoS) settings of your routers.
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AUTO
BACKUPS
data integrity
The PACIFIC.TEL service is architected to support failover conditions in case of emergency. Our service is built with geographically distributed redundancy. Primary and backup locations remain online simultaneously, with a primary pod in active mode, and the secondary pod in standby mode. Database replication between locations is in real time, with failover being built into the service. If a primary location is unavailable, the backup location will continue service. In addition to infrastructure and application redundancy, we also have geographically distributed operations such that service operations can also continue if one location is not available.
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User
Experience
Whichever device or mode of communication you prefer, PACIFIC.TEL provides a consistent, intuitive interface. Plus it allows both your admins and employees to easily personalize the PACIFIC.TEL system to their liking.
Reliable
Infrastructure
Rather than rely on others’ technology, PACIFIC.TEL made a strategic decision early on to build our own technology and our own network. This commitment allows us to provide our customers with carrier-grade reliability and outstanding QoS at all times.
Infrastructure
Security
The PACIFIC.TEL platform utilizes multiple layers of security to protect your data and communications while also guarding against fraud and service abuse.
customized
design
PACIFIC.TEL believes business software should be as easy to use as your favorite consumer applications.
shortly about why us?
Keeping your company open for business
Natural disasters, power outages, and malicious network attacks can cause communications downtime that frustrates your customers and threatens your bottom line. Our distributed network is fully redundant in every location we serve, providing you with a truly global infrastructure that ensures 24/7 business continuity for your company.
Disaster recovery
PACIFIC.TEL platform has been architected to support failover conditions in case of emergency. Using SIP trunking, PACIFIC.TEL provides real-time disaster recovery by switching active services from one data center to another. Thanks to redundant internet connections, our fax, voice, voicemail, and conferencing services can all continue to operate without interruption.
What makes us special?
Our cloud-based technology was built from the ground up to deliver carrier-grade reliability for your business communications. Our distributed, redundant network routes calls dynamically around broken links, while redundant data centers and production environments ensure continuity during outages. We relentlessly focus on delivering quality of service with smart call routing and 24/7/365 monitoring of quality metrics across all modes of communications. We stand by our commitment to reliability with a financially backed 99.999% service-level agreement for qualified customers.*
Global private backbone
PACIFIC.TEL offers a truly global unified communications as a service solution, capable of supporting your organization no matter where you do business. We provide connectivity through a private backbone that’s independent of local providers or telco operators and offer local access numbers in countries worldwide.