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24/7 REAL PERSON SUPPORT FOR all our clients

We understand that your business is very important. We are there for you at all times.

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Launch your new PACIFIC.TEL system with no worries and no downtime to your organization. A Professional Services consultant will visit you on site and provide end-to-end project management until you successfully deploy the system. Professional Services consultants work closely with your team to formulate a personalized design and plan to ensure you have the latest communications technology while leveraging existing investments to keep costs down. Our certified experts provide hands-on deployment assistance and training to ensure business continuity.

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Your business depends on an efficient and sustainable business communications system. PACIFIC.TEL Managed Services provides extensive support to ensure your PACIFIC.TEL service is evolving with you, and your communications system is leveraging the best practices that drive business success. Engage with our designated team of cloud-domain experts for proactive network monitoring, premium technical support, delegated administrative maintenance, and more.


$499 .99 /month

  • Unlimited Calling
  • Local Number
  • Call Management
  • US-based Support
  • US-based Implementation
  • Voicemail


$799 .99 /month

  • Standard Features
  • Unlimited Calling
  • HD Voice
  • Automatic Call Recording
  • Voicemail to Email
  • Call Forwarding


$999 .99 /month

  • Includes Premium Plus Features
  • Unlimited Calling
  • Toll Free Number
  • Customized Cloud PBX System
  • Business SMS
  • Conference Bridge


customer portal

Access to control panel. Manage your account settings on demand. View call history and voicemail details.


Cloud PBX

customized pbx

Multiple locations and distributed workers - one company number.



business sms

Send professional text messages to clients from your business number.




PACIFIC.TEL’s network and application perimeter is protected with firewalls and session border controllers. Administrative access requires authenticating through a production VPN gateway, then authenticating to local infrastructure systems. Only authorized personnel are given access to the production environment. Technology layers include intrusion-detection systems, system logs, and fraud analytics. Operational processes include system and service-level monitoring, system hardening, change management, and regular vulnerability scans.



state of the art

Cloud Phone and PBX system runs on high speed and 99.9% availability guaranteed hardware and data center. PACIFIC.TEL provides you with reliable, high-quality voice service. Your local network, your Internet connection, and your router devices all contribute to overall call quality. To help you manage your call quality, PACIFIC.TEL offers tools to check your Internet connection speed, and instructions to configure the Quality of Service (QoS) settings of your routers.



data integrity

The PACIFIC.TEL service is architected to support failover conditions in case of emergency. Our service is built with geographically distributed redundancy. Primary and backup locations remain online simultaneously, with a primary pod in active mode, and the secondary pod in standby mode. Database replication between locations is in real time, with failover being built into the service. If a primary location is unavailable, the backup location will continue service. In addition to infrastructure and application redundancy, we also have geographically distributed operations such that service operations can also continue if one location is not available.



Whichever device or mode of communication you prefer, PACIFIC.TEL provides a consistent, intuitive interface. Plus it allows both your admins and employees to easily personalize the PACIFIC.TEL system to their liking.


Rather than rely on others’ technology, PACIFIC.TEL made a strategic decision early on to build our own technology and our own network. This commitment allows us to provide our customers with carrier-grade reliability and outstanding QoS at all times.


The PACIFIC.TEL platform utilizes multiple layers of security to protect your data and communications while also guarding against fraud and service abuse.


PACIFIC.TEL believes business software should be as easy to use as your favorite consumer applications.

shortly about why us?

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Keeping your company open for business

Natural disasters, power outages, and malicious network attacks can cause communications downtime that frustrates your customers and threatens your bottom line. Our distributed network is fully redundant in every location we serve, providing you with a truly global infrastructure that ensures 24/7 business continuity for your company.

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Disaster recovery

PACIFIC.TEL platform has been architected to support failover conditions in case of emergency. Using SIP trunking, PACIFIC.TEL provides real-time disaster recovery by switching active services from one data center to another. Thanks to redundant internet connections, our fax, voice, voicemail, and conferencing services can all continue to operate without interruption.

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What makes us special?

Our cloud-based technology was built from the ground up to deliver carrier-grade reliability for your business communications. Our distributed, redundant network routes calls dynamically around broken links, while redundant data centers and production environments ensure continuity during outages. We relentlessly focus on delivering quality of service with smart call routing and 24/7/365 monitoring of quality metrics across all modes of communications. We stand by our commitment to reliability with a financially backed 99.999% service-level agreement for qualified customers.*

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Global private backbone

PACIFIC.TEL offers a truly global unified communications as a service solution, capable of supporting your organization no matter where you do business. We provide connectivity through a private backbone that’s independent of local providers or telco operators and offer local access numbers in countries worldwide.